F.A.Q


What if I'm not satisfied with my order?

If you are not 100% satisfied with your scrub hat or the fit, I provide a no questions asked 100% money back guarantee for unworn items within 14 days of purchase. I will even refund your original shipping cost. To arrange a return, contact me at michelle@scrubhats.ca or call (647) 496-7908. Please note that the hats must be in original, new condition for the return to be accepted.

 

How often are new styles added?

Be sure to check back every month for new scrub cap styles. I try to add between 5-10 new styles each month!

 

Do you carry men's scrub hats?

At this time we only carry women's scrub hats, but do have plans to have men's hats available in the future.

 

How much is shipping?

Shipping anywhere in Canada is $1.99 per scrub hat, with orders of 5 or more hats receiving free shipping.

 

How long until I receive my order?

For orders to major cities within Canada, please allow 5-7 business days. Remote or Northern regions will take a few days longer. Please contact me at michelle@scrubhats.ca if your order takes significantly longer. While we typically ship orders withing 48hrs, we do see delays with Canada Post with a small percentage of orders.

 

What payment methods do you accept?

VISA, MasterCard, AMEX and PayPal are accepted. Rest assured that you are shopping on Shopify, Canada's most secure e-commerce platform, processing over 10 billion dollars in transactions and offering 256-bit SSL encryption technology. This is the same level of encryption used by large banks to keep your information secure. Your credit card information is NOT stored by this website or Shopify.

You may also pay with a credit card by checking out directly with PayPal.

 

Will your hats hold long hair?

Our scrub hats contain a gather stitch which allows even the longest of hair to be contained.

 

What are the hats made of?

The scub caps are made of high quality cotton, or a cotton blend for comfort and long lasting durability. Each scrub cap is personally sewn by me (Michelle) to ensure each hat meets the highest quality standards.

 

Will the hats shrink?

Yes, they are made from 100% cotton. Washing the hats will provide you with a tighter fit, if that's what you desire.

 

Do you accept bulk or team orders?

Yes! Contact me at michelle@scrubhats.ca or call (647) 496-7908 for more information about bulk orders, team discounts, or if you would like multiple scrub caps in the same style.

 

For any other questions, please contact me at michelle@scrubhats.ca. I'd love to hear from you!

All the best,
Michelle :)